I purchased my first bidet in 2004 and it has been reinstalled in two homes. This is the third home and we have a comfort height toilet which required a longer hose. The hose was delivered 2 days after I spoke to you. It is great doing business with you. As a retired health care professional I have always stressed the importance of cleanliness and hygiene of the body. The bidet makes cleaning the perineal area so easy and prevents inflammation of the site. I have spoken to many of my friends about your product. Please accept my thanks for not only the bidet but your making it so easy to contact you for any needs.